Privacy Policy

1. Introduction

Expertservices ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and/or make purchases from our physical store located at 35 Crummer Road, Grey Lynn, Auckland 1021, New Zealand.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or provide us with your personal information.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order for our art supplies and stationery products
• Subscribe to our newsletter
• Contact us through our website, email, phone, or in person
• Participate in promotions, surveys, or contests

The personal information we may collect includes:

• Name, email address, postal address, and phone number
• Billing and payment information
• Purchase history and preferences
• Information you provide in communication with us

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages viewed and time spent on our site
• Referral sources and device information
• Location information

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders for art supplies and stationery products
• Manage your account and provide customer support
• Send transactional emails and order confirmations
• Communicate with you about products, services, and promotional offers
• Improve our website, products, and customer experience
• Analyze usage patterns and trends
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use cookies for purposes including:

• Remembering your preferences and settings
• Maintaining your shopping cart contents
• Understanding how you use our website
• Improving our art supplies and stationery offerings
• Providing personalized experiences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Disclosure of Your Information

We may share information with third parties in limited circumstances, including:

• Service providers who assist us in operating our website and conducting our business (such as payment processors, shipping companies, and marketing partners)
• Business partners with whom we jointly offer products or services
• Legal authorities when required by law or to protect our rights
• In connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

7. Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access to the personal information we hold about you
• Correction of any inaccurate information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +64 9 360 1238
• By mail: 35 Crummer Road, Grey Lynn, Auckland 1021, New Zealand